FAQ

Have a question about our products or services? Take a look at our FAQ section below to see if we might have already answered it. If you still need something answered, just get in touch and we’ll help as much as we can.

 
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Do you make Claire Bears from loved ones clothing?

We have made a few Claire Bears from loved ones Harris Tweed Clothing.  Please contact us for more detail if this is something you would like to do.  We take this very seriously and want to make sure we get everything the way you want it

Can Claire Bears be personalised?

Claire Bears already come with a personalised wooden tag with a message or picture of your choice.  

Claire Bears can be embroidered either before being made or afterwards, although this would be more limited in what we can do.

As Claire Bears are made predominantly from Harris Tweed remnants, please contacts us if you have something particular in mind, and we will try our best to accommodate any request.

How is Harris Tweed® cloth made?

Harris Tweed® is a tweed which must, by law, be produced from yarn which is made from 100% pure new wool which has been dyed and spun in the Outer Hebrides of Scotland and woven by hand at homes of local islanders. It is the only fabric in the world to have its own Act of Parliament.

How is Harris Tweed® different to any other tweed?

The Harris Tweed Authority is the legal body with powers under law to protect and defend the reputation and historic production methods of Harris Tweed cloth. Only tweed that bears the Orb certification mark can be deemed to be genuine Harris Tweed cloth.

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Refunds, returns and replacements

Any Claire Bear which has been received and is found to be defective on arrival can be returned to be made good at the Bear Hospital where possible.


Contact us before returning any Bear as we would like the opportunity to help where we can. 

Claire’s Bear Bunch Shipping Policy

Claire Bears are packaged up tight using upcycled cardboard packaging as filling. 

All Claire Bears are sent Royal Mail tracked and signed for.  

Please contact us for quotes to countries outside the UK.

Blue harris Tweed bear in a box with brown recycled paper. has a wooden tag named Bradley Bear